Shipping Policy
pulseon.fr offers you completely free delivery to your home, with no minimum purchase, on all orders to France.
What is the processing time for my order?
- Orders shipped from France are processed the same day and dispatched every day before 5 p.m. or the next morning, Monday to Friday.
- For orders shipped from abroad, processing times are 24 hours and shipping takes place within 24 to 48 hours.
Will my package be sent with a tracking number?
All our packages are shipped with a tracking number to guarantee delivery. The tracking number is shared by email as soon as your order is shipped. You can then track your purchase using the application available on pulseon.fr.
It is also possible to refer to the websites of our delivery partners to track your package.
What is the delivery time for my order?
For products shipped from France, home delivery in France with La Poste takes 24 to 48 business hours after your order is shipped.
For products shipped from abroad, delivery to France takes 5 to 10 business days after your order is shipped.
In some cases, customs checks may delay deliveries by a few days. These situations are rare and beyond our control.
We do our best to ensure you do not experience customs delays. If you have any questions, you can contact us by email at hello.pulseon@gmail.com
Can I cancel my order?
Article L.221-18 of the Consumer Code provides that you can cancel your order to exercise your right of withdrawal within 14 days following receipt of your order. For more information, please consult our "returns and refunds policy" available at the bottom of this page.
The order can be canceled as long as it has not been shipped. We recommend writing to us as soon as possible at the email address hello.pulseon@gmail.com
Our agents respond within about 24 hours, but we cannot be held responsible if your order has been shipped during the time between your email and our response.
We advise you to put "order cancellation" in the subject line so that your email is treated as a priority.
