Refund policy
Refund Policy
At pulseon.fr, we want you to be completely satisfied with your purchase. If, for any reason, you wish to return a product, please follow the instructions below in accordance with French legislation.
Return Period
You have a period of 30 days after receiving your parcel to submit a return request via our email address hello.pulseon@gmail.com. After this 30-day period, the return will no longer be possible.
Return Procedure
- Once your return request has been submitted, you will receive a confirmation email within 24h to 48h regarding the acceptance or refusal of your return. If accepted, we will send you a return label along with the necessary instructions for returning the product.
- Return Costs:
- Covered by pulseon.fr : If the return is due to an error on our part (wrong product received, wrong colour, defective product, etc.), or if you opt for an exchange or an exchange for credits usable in our store, we will cover the return costs.
- Return costs for a refund (for France): For returns made for the purpose of obtaining a refund, 6€ will be deducted from the amount of your refund to cover return and handling costs.
The customer may access their customer account via the following link: https://account.pulseon.fr
Return Shipping Period
The customer has a maximum of 30 days after acceptance of the return request to send us their parcel. After this period, the return may be refused.
Condition of Returned Products
We ask you to return the product in perfect condition and in its original packaging. If the product is returned damaged, incomplete, or without packaging, additional fees may be applied, or the exchange or refund may be refused.
Refunds and Exchanges
- Refund: Refunds will be issued within a reasonable period to the payment method used by the customer for the initial purchase.
- Exchange: If you exchange your products for a more expensive or less expensive product, you will be refunded the difference or will have to pay the difference if the product is more expensive.
- Store Credits: You may choose to receive credits to use in our store. These credits are valid for 6 months and may be transferred to another customer.
For any questions concerning our return and refund policy, please contact our customer service via email at: hello.pulseon@gmail.com
Applicable Geographical Areas
This return and refund policy applies to orders in France, the same conditions apply, except that return costs are borne by the customer, unless the error is on our part.
Contact Details:
● Website link:
pulseon.fr
● Company name:
Altiora
● Postal address:
59, rue de Ponthieu, Bureau 326, 75008 Paris
● Email address:
hello.pulseon@gmail.com
● Company number:
Registered with the Paris RCS under number 107 540 742
