Shipping policy
pulseon.fr offers completely free delivery to a pickup point via Mondial Relay, or paid delivery via La Poste Tracked Letter, for all orders to France.
How long does it take to process my order?
- Orders dispatched from France are processed the same day and shipped every day before 12 p.m., or the following morning, from Monday to Friday.
- For orders dispatched from abroad, processing takes 24 hours and shipping takes place within 24 to 48 hours.
Will my parcel be sent with a tracking number?
All our parcels are shipped with a tracking number to ensure their delivery. The tracking number is shared by email as soon as your order is shipped. You can then track your purchase using the application available on pulseon.fr.
You can also refer to our delivery partners' websites to track your parcel.
How long will it take for my order to be delivered?
For products shipped from France, delivery to a pickup point in France via Mondial Relay takes 48 to 96 business hours after your order has been shipped.
For products shipped from France, delivery to a letterbox in France via La Poste takes 24 to 48 business hours after your order has been shipped.
For products shipped from abroad delivery to France takes 5 to 10 business days after your order has been shipped.
In some cases, customs checks may delay deliveries by a few days. These situations are rare and beyond our control.
We do everything possible to ensure that you do not experience customs delays. If you have any questions, you can contact us by email at hello.pulseon@gmail.com
Can I cancel my order?
Article L.221-18 of the Consumer Code provides that you may cancel your order in order to exercise your right of withdrawal within 14 days following receipt of your order. For more information, please consult our "returns and refunds policy", available at the bottom of this page.
The order may be canceled as long as it has not been shipped. We recommend that you write to us as soon as possible at the email address hello.pulseon@gmail.com
Our agents respond within approximately 24 hours, but we will not be held liable if your order is shipped during the period between your email and our response.
We recommend that you use "order cancellation" as the subject so that your email is processed as a priority.
